At OrangeFix, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our all-in-one home services mobile application (“OrangeFix,” “we,” “us,” or “our”).

By downloading, installing, or using the OrangeFix app, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

• Name, phone number, email address, and residential address
• Payment details (processed securely through third-party payment gateways)
• Identity verification details (for service provider onboarding or user verification)

b) Usage Information

• Service bookings, preferences, and feedback
• Communication with customer support
• App usage statistics, logs, and interaction data

c) Device & Technical Information

• IP address, device type, OS, app version, mobile network, and location (with permission)
• Cookies and similar technologies for analytics and functionality

2. How We Use Your Information

• Process service bookings and manage appointments
• Facilitate payments and provide invoices
• Verify users and service professionals
• Improve app performance and user experience
• Send service updates, offers, and alerts (opt-out available)
• Prevent fraud and ensure user safety

3. Sharing of Information

• Service Professionals: to fulfill your service requests
• Third-Party Partners: payment processors, IT services, analytics tools
• Legal Authorities: as required by law or for protection purposes

We never sell or rent your personal data for marketing purposes.

4. Data Security

We use industry-standard security measures including encryption and secure servers to protect your data. However, no digital system is completely secure.

5. Your Rights & Choices

• Access & Update: You can view/edit profile info via the app.
• Delete Account: Request deletion by contacting our support.
• Notifications: Manage promotional notifications in app settings.

6. Children’s Privacy

OrangeFix is not intended for users under the age of 18. We do not knowingly collect data from minors.

7. Changes to This Policy

We may update this policy periodically. Continued use of the app after updates implies acceptance of changes. Notifications will be sent through the app or via email.

OrangeFix – Your All-in-One Home Services App

Your trust means everything to us. We’re committed to keeping your data safe and secure.